Effective Date: April 17, 2026
FILPET GLOBAL LIMITED ("FILPET", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, purchase products, build a pup profile, use our services, contact us, or otherwise interact with FILPET.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
FILPET is operated by FILPET GLOBAL LIMITED.
If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:
Email: support@filpet.co
2. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
When you use FILPET, you may provide information such as:
Your name
Email address
Account login details
Shipping and billing information
Order information
Messages you send to us
Responses to surveys, forms, or support requests
Information you submit when creating or managing your account
b. Pup Profile Information
As part of the FILPET experience, you may choose to provide information about your pup, such as:
Pup name
Breed
Birthday or age
Size or weight range
Personality traits
Preferences
Care-related information you choose to provide
Box configuration or product preference selections
This information is used to personalize your FILPET experience and improve product matching, box recommendations, and related services.
c. Payment and Transaction Information
If you make a purchase, we may collect order-related details such as:
Products purchased
Subscription or box status
Payment status
Transaction identifiers
Delivery-related information
We do not store full payment card details ourselves. Payments are processed by third-party payment providers.
d. Automatically Collected Information
When you visit our website or use our services, we may automatically collect certain technical and usage information, such as:
IP address
Browser type
Device type
Operating system
Referring pages
Pages viewed
Time spent on pages
Click and interaction data
Cookies and similar technologies data
e. Information from Third Parties
We may receive information from third parties that help us operate our business, such as:
E-commerce and payment platforms
Logistics and fulfillment providers
Analytics providers
Customer support tools
Identity, authentication, or fraud prevention tools
Marketing or advertising service providers
3. How We Use Your Information
We may use your information to:
Provide, operate, and improve FILPET products and services
Create and manage your account
Build and maintain your pup profile
Personalize recommendations, box configurations, and user experience
Process purchases, subscriptions, payments, and deliveries
Send transactional messages, service notices, and customer support replies
Respond to inquiries and requests
Monitor, maintain, and improve website performance and security
Detect, prevent, or investigate fraud, abuse, or unauthorized activity
Comply with legal obligations
Enforce our terms, policies, and business operations
Send marketing communications where permitted by law or where you have chosen to receive them
4. Legal Bases for Processing
Depending on where you are located and the applicable law, we may process your information on one or more of the following bases:
To perform a contract with you
To provide services you request
With your consent
To comply with legal obligations
For our legitimate business interests, including operating, improving, securing, and growing FILPET, where those interests are not overridden by your rights
5. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to:
Keep you signed in
Remember your preferences
Improve website functionality
Understand traffic and usage patterns
Measure campaign effectiveness
Support analytics and performance monitoring
You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
6. How We Share Information
We may share your information with:
Service providers that help us operate FILPET
Payment processors
E-commerce platform providers
Hosting, cloud, and technical infrastructure providers
Logistics, warehousing, and fulfillment partners
Customer support and communications providers
Analytics, security, fraud prevention, and marketing partners
Professional advisers, auditors, insurers, or legal counsel
Law enforcement, regulators, courts, or authorities where required by law or where necessary to protect our rights or users
We do not sell your personal data in the ordinary meaning of the word "sell." We also do not share personal data for third-party direct marketing purposes except as disclosed in this Policy or where permitted by law and, if required, with your consent.
7. International Data Transfers
FILPET may operate across multiple countries and may use service providers located in different jurisdictions. As a result, your information may be transferred to, stored in, or processed outside your country or region of residence.
Where required by applicable law, we take reasonable steps and implement appropriate safeguards to protect personal data during cross-border transfers.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Maintain your account and provide services
Complete transactions and fulfill orders
Comply with legal, tax, accounting, or regulatory obligations
Resolve disputes
Enforce our agreements
Protect our business and users
When personal data is no longer needed, we will delete, anonymize, or securely store it as required by applicable law.
9. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, platform, storage system, or data transmission method can be guaranteed to be completely secure. You should also take care to protect your account credentials and devices.
10. Your Rights
Depending on where you live and the laws that apply, you may have the right to:
Request access to personal data we hold about you
Request correction of inaccurate personal data
Request deletion of your personal data
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request a copy of certain personal data in a portable format
Opt out of certain marketing communications
To exercise your rights, please contact us at support@filpet.co.
We may need to verify your identity before processing certain requests.
11. Regional Privacy Rights
Hong Kong
If the Personal Data (Privacy) Ordinance of Hong Kong applies, you may have the right to request access to and correction of your personal data held by us, subject to applicable legal requirements and exceptions.
European Economic Area (EEA), United Kingdom, and Similar Jurisdictions
If applicable data protection law applies to you, you may have rights including access, rectification, erasure, restriction, objection, and data portability, and you may also have the right to lodge a complaint with a competent supervisory authority.
California
If you are a California resident and applicable California privacy law applies to our processing, you may have certain rights regarding access to, deletion of, correction of, and information about the handling of your personal information, subject to legal limitations and thresholds.
12. Marketing Communications
We may send you service-related and transactional communications that are necessary for your account, orders, subscriptions, or customer support.
Where permitted by law, we may also send promotional communications. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@filpet.co.
13. Children’s Privacy
FILPET is designed for pet owners and is not directed to children. We do not knowingly collect personal data directly from children in violation of applicable law.
If you believe that a child has provided personal data to us improperly, please contact us and we will review the request.
14. Third-Party Links and Services
Our website or services may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Effective Date" above.
Your continued use of FILPET after changes become effective means you accept the updated Privacy Policy, to the extent permitted by law.
16. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact:
FILPET GLOBAL LIMITED
Email: support@filpet.co
