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Everything You Need to Know

Explore the most common questions about FILPET, including profiling, fit, plans, shipping, and support.

About FILPET

What is FILPET?

How is FILPET different from a typical dog subscription box?

Is FILPET monthly or annual?

Who is FILPET for?

Profile & Fit

Why do I need to complete my dog’s profile?

Can I update my dog’s profile later?

Is AI-estimated fit exact?

Can mixed-breed dogs use FILPET?

Products, Plans & Shipping

What may be included in FILPET?

Will every dog receive the same products?

What if my order arrives damaged, incorrect, or incomplete?

When will I receive my order?

Is apparel matched for different body types?

Are toys and care products matched too?

Where does FILPET ship?

Is shipping included?

Account, Support & Box Features

Why do I need an account?

Can I create profiles for more than one dog?

What if the fit isn’t right?

Do you accept returns?

Can I cancel a subscription?

What if my dog doesn’t like a toy?

Are FILPET products safe?

How can I contact FILPET?

What items are usually non-returnable?

What are credits or unlocks?