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FAQs

Frequently Asked Questions

Find quick answers to the most common questions about FILPET, from fit and profiling to plans, shipping, and support.

About FILPET

What is FILPET?

How is FILPET different from a typical dog subscription box?

Is FILPET monthly or annual?

Who is FILPET for?

Profile & Fit

Why do I need to complete my dog’s profile?

What if I don’t know how to measure my dog?

Can I update my dog’s profile later?

Is AI-estimated fit exact?

Are there any discounts available?

Can mixed-breed dogs use FILPET?

Products, Plans & Shipping

What may be included in FILPET?

Will every dog receive the same products?

Are products shipped all at once or over time?

When will I receive my order?

Is apparel matched for different body types?

Are toys and care products matched too?

Where does FILPET ship?

Is shipping included?

Account, Support & Safety

Why do I need an account?

Can I create profiles for more than one dog?

What if the fit isn’t right?

What if my dog doesn’t like a toy?

Are FILPET products safe?

How can I contact FILPET?